Shipping policy

Shipping Policy – Digital Goods

Last Updated: [Insert Today’s Date]

Thank you for purchasing from [Your Company Name]. All products sold on this website are digital goods (e.g., PDFs, software, design templates, audio files, video courses, license keys).

Because digital goods are delivered electronically, no physical shipping is involved.

1. Delivery Method

All digital products are delivered via:

  • Instant download link displayed after successful checkout

  • Email sent to the address you provided during purchase

2. Delivery Timeframe

  • Instant downloads – Available immediately after payment is confirmed.

  • Email delivery – Sent within 5–15 minutes of purchase. In rare cases, delivery may take up to 1 hour due to payment verification or system delays.

3. No Physical Shipping

We do not ship physical discs, USB drives, printed materials, or any tangible goods. A shipping address is not required for purchase, though we may ask for a billing address to verify your payment method.

4. Failed or Delayed Delivery

If you do not receive your download link within 1 hour of purchase:

  1. Check your spam/junk folder.

  2. Ensure you entered the correct email address.

  3. Contact us at isoautomations@gmail.com with your order number.

We will resend your download link or provide a manual download URL.

5. Customer Responsibility

You are responsible for:

  • Providing a valid, working email address

  • Ensuring your device can open the file format provided (e.g., PDF reader, ZIP extractor, compatible software)

  • Downloading and backing up your purchase within the access period (if any)

6. Access Period

[Choose one or edit as needed]

  • Lifetime access – Your download link never expires.

  • Limited access – Download links expire [e.g., 30 days] after purchase.

  • Account-based access – Your files remain available in your account login area.

7. Lost or Deleted Files

We do not guarantee replacement of files lost due to customer device failure, deletion, or data loss after download. We recommend saving a backup copy immediately after purchase.

8. International Delivery

Digital goods have no shipping restrictions or customs fees. Customers worldwide receive their product at the same time as local buyers.

9. Exceptions for License Keys / Software Activation Codes

If you purchased a software license key or activation code:

  • Keys are delivered via the same digital methods above

  • We are not responsible for lost or misplaced keys after delivery confirmation

  • Replacement keys may require proof of purchase

10. Contact Us

For any delivery issues, please contact:

ISO SERVICE SIA
Email: isoautomations@gmail.com
Order support hours: Monday–Friday, 9am–5pm Riga - Time